Can I adjust the Spam filter settings?

Yes you can adjust your Spam Filter settings within your account... you can even block everyone except those that are listed in your Whitelist and Contacts. (See How in the Tab Section Above)

What is the Spam Quarantine Report I am receiving each day?

The Spam Quarantine is a twice daily report letting you know what has been filtered and quarantined on the servers. It gives you the ability to double check and Whitelist any emails that are getting filtered that shouldn't. You can disable the reports if you prefer not to have them. (See How in the Tab Section Above)

How many e-mails can I send per day and what size?

Currently our mail servers enforces a limit of 300 e-mails per day and up to 36 megabytes per e-mail. The primary reason is to limit the potential blacklisting and damage caused by computers infected with spam-sending trojans. After 300 e-mails have been sent from your account, you will receive the following error message when attempting to send further messages:
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462 Daily send limit reached. Please try again tomorrow
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If you need to send more than 300 messages per day as part of your regular operation, please consider using one of our affiliated email partners:  Aweber

How many recipients can I send to in one message?

You can address up to 256 recipients in one single e-mail message. If you add more than 256, you will receive the following error:
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551 sorry, maximum number of recipients reached
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How to backup my email account?

For Windows platform, we recommend IMAP Size, which lets you easily backup your IMAP account and even search in multiple folders at once. Other e-mail clients, such as Thunderbird, have features or plug-ins that also allow backup of an IMAP account.

File Storage, Sync & Sharing in the Cloud

We provide a fully featured file storage, sync and sharing solution for all Branded email accounts.

This is an extremely useful feature, as it lets you synchronize your most important files to our cloud storage, keeping them safely backed up for up to 30 days. You can also install the ownCloud app on your mobile devices so that your files are easily accessible from wherever you are. You can even view, edit, and share your files with other users. Your files can be shared with others embedded with password protection and even expiration dates.

Click images to enlarge.

1. Log into your webmail account.
2. Click on the "Mini Version" or "Full Featured Version".

Mini versus Full Versions:

The Mini Version allows you to quickly View, Manage, & Email smaller files.

The Full Featured Version allows you to:

• View, Manage, and Share Large Files or Folders.
• Set Passwords
• Set File Expiration Dates
• View Usage (up to 5GB)
• Download iOS and Android Sync Apps

Click images to enlarge.
                

2 Factor Authentication

Our servers offer "2 Factor Authentication", an optional setting within your account allowing you to add an additional layer of high security to your email account. This is accomplished with two-step verification, where you open a trusted app on your smartphone to generate a dynamic security code, and use that code to confirm an authorized login of your account. Anyone else trying to gain access to your account would not only have to know your login ID and password, but also be in possession of your smartphone.

Simply login to your service by entering your e-mail address and password, with the 6 digit code provided by an app installed on your smartphone, appended to it. For example, when accessing WebMail or using your email client, if your regular password is: johndoe and the current code is 123456, enter: johndoe123456 in the password field, in order to authenticate.

To use 2 Factor Authentication, you will need to download one of the following apps for your respective Smartphone:

• Android Phone: Google Authenticator App or Authy App
• iOS, and Blackberry: Authy App
• Windows Phone: Authenticator

How To Activate & Use With Your Email

1. Log into your user Control Panel, at https://cp.emailarray.com using your regular e-mail address/password. Note that you can also access the user panel using the respective link in WebMail's Settings page.
2. On the top menu, click on 2Factor Auth and set the Status pull-down menu to Enabled, then click on Save.
3. You will see a pop-up informing the next steps, which involve scanning a QR Code using your phone's Barcode scanner, so we can deliver new codes constantly via your Authenticator app.

Remember that, next time you access the e-mail account where you setup 2fa, in the password field, you have to add your 6 digits code at the end of your password. This is also required for the user control panel.

Note: If you lose access to your phone and need DogLegs to disable 2 Factor Authentication, you will be required to email us a color copy of your photo ID, matching the name on the account.